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Demo on request · Municipal service requests

DevPro Service Requests

Every report, every resident, every deadline, in one place. From the first pothole report to the final satisfaction rating.

Built on the DevPro Trust Platform · one trusted resident sign-in

Staff console · Dashboard46 open citywide
Staff dashboard showing 13 requests assigned to you, 9 unassigned, 10 overdue and 46 open citywide, above a list of open requests with SLA due dates
How a request moves

From report to resolved, on the clock

Supervisors see what is overdue before residents have to call about it.

  1. Received

    Report it

    Residents report signed in, as a guest or anonymously, and get a reference to track.

  2. Routed

    Route it

    Rules drop it in the right queue. Assign by hand, round-robin or to whoever has the lightest load.

  3. In progress

    Work it

    Notes, macros and transfers across departments, with the SLA clock in plain view.

  4. Resolved

    Close it

    The resident hears back and rates the service. Every step lands in a verifiable audit log.

Two front doors

A friendly portal for residents. A real console for staff.

Separate sites, separate sessions, one shared record behind them.

Resident portal · Report something
Resident portal service catalogue grouped into Community and Bylaw, General, and Parks and Public Space
Residents

Pick a service, send it, track it

A searchable catalogue, short forms, and a reference number that shows where things stand. Replies, withdrawals and ratings all happen here.

Staff console · SR-YMXC-8P84Resolved
Request detail for a sidewalk trip hazard with description, macros for internal notes, activity timeline, assignment, contact, ward and service level dates
Staff

Everything about a request, on one screen

Details, owner, contact, ward and SLA dates sit beside a timeline where calls and emails show up next to the work itself.

Reports · Last 30 days87.1% within target
Volume chart of opened and closed requests over 30 days, service levels at 87.1 percent against a 90 percent target, and most requested services
Know where you stand

Service levels you can defend at council

Volume, compliance, workload and geography, down to the ward or postal code. Export any of it to CSV.

80%SLA warning point
Pausedwhile waiting on residents
Autoescalation to a supervisor
Signedwebhooks, with retries
Under the hood

What's included

Want to see it run?

Open a request with us

DevPro Service Requests isn't a public app. Book a quick call and we'll walk you through both sides, then hand you the keys to try it yourself.

SubjectService Requests demo
Length30 minutes
PriorityHigh
SLAWe reply fast
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